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Leaders are failing to protect their frontline workers from the harmful effects of insults, rants, and rudeness. https://hbr.org/2022/11/frontline-work-when-everyone-is-angry?utm_campaign=hbr&utm_medium=social&utm_source=twitter
The key to solving problems is often about fishing the right information out of your memory. https://hbr.org/2017/06/how-you-define-the-problem-determines-whether-you-solve-it?utm_medium=social&utm_campaign=hbr&utm_source=twitter&tpcc=orgsocial_edit
Because AI tools’ efficacy increases over time, first movers will gain a meaningful and sustainable lead. https://hbr.org/2022/11/can-ai-really-help-you-sell?utm_campaign=hbr&utm_medium=social&utm_source=twitter
Frontline workers are making the greatest difference in terms of customer satisfaction, innovation, product quality, and service excellence. Yet they’re commonly treated as a cost to be managed rather than an asset to empower. https://hbr.org/2022/11/ceos-have-lost-touch-with-frontline-workers?utm_campaign=hbr&utm_medium=social&utm_source=twitter
“Insights” often is code for “We don’t know what to do with our AI’s predictions.” https://hbr.org/2022/11/from-prediction-to-transformation?utm_campaign=hbr&utm_medium=social&utm_source=twitter